Online Support Case Form - Store

Thank you for contacting us.       Our Brands include Oxford Baby, Soho Baby & Ozlo Baby.

Please fill out the form below and we will get back to you as soon as possible.
Required FieldSubject Line 
Please describe in a few words the reason for your inquiry
Required FieldPlease select the reason for your inquiry 
Required FieldPlease provide details 
Required FieldDo you need Replacement Parts? Yes / No 
If yes, In order to expedite processing, please provide the Item #, Date of Production & Factory Code along with any pictures of the damaged or missing Item in the Attachments Section below.
Required FieldStore Name 
Store # 
Required FieldStore Email 
Required FieldShip to Phone Number 
Store Phone # if shipping directly to Store or Customers Phone # if shipping directly to the customer.
Required FieldShip to Name 
Store Contact Name if shipping directly to Store or Customers Full Name if shipping directly to the customer.
Ship to Address Line 1 
Ship to Address Line 2 
Ship to City 
Ship to State 
Ship to Zip/Postal Code 

 Attachments
Original Store Purchase Order 
Please provide the original store purchase order # where item was purchased.
Please see the White Sticker on the back or side of the furniture for the following information:
Item # / Model # 
Please select the Item / Model #.
Date of Production Pick
Please enter Date of Production associated with the Item.
Factory Code 
Please enter Factory Code (2-3 digits following the date).
Images 
Please zip together a copy of your receipt and all images of the damaged item(s) & attach. All the files to zip should be located all in one folder.
1 Click on the files while holding the Ctrl key down to select the files. 2 Right Click on the highlighted files. 3 Select Send to > Compressed Zipped Folder. 4 Select the new Zip File to upload.


Please hit the submit button when complete and we will get back to you shortly.